Bee Farm History
Prices and Shipping
Queen and Package
Guide to Beekeeping
Terms and Conditions
Statement of Policy
STATEMENT OF POLICY
Our shipping season starts May 1st through May 15th depending on the weather.
All ship dates will be scheduled when the required payment is received
(see PAYMENT TERMS below). A ship date quoted by telephone, E-mail, or
written letter is an estimate at the time of the quote and may be
subject to change. A lengthy delay before payment is sent could change
the ship date by a substantial amount.
When orders are received, we schedule a ship date based on 1) date paid
order is received, 2) scheduled production capacity, and 3) reasonable
weather conditions. We do not guarantee a ship date as unusual weather
at our apiaries, either heat, cold or rain, or other acts of nature
beyond our control can affect availability of bees for shipment. As a
general rule, we do not ship when the temperature at our apiaries is
above 95 degrees. This is a revision to more closely conform to post
office standards. The post office does not accept shipments from time to
time due to extreme heat between our apiaries and your home and that
decision is made solely by the post office. Every reasonable effort will
be made to ship orders as scheduled on time. Since we are not shipping a
product that is in a warehouse or on the shelf ready to go, delays can
and will occur from time to time. We regret any delays but often they
cannot be avoided. When delays do occur, orders are shipped in the order
that they are received. The best way to receive an order early is to
book your requirements well in advance. The company reserves the right
to refuse any order.
Package and queen orders must include shipping, insurance, and handling.
All orders shipped FOB ship point. That means that the order belongs to
you the moment that the order is shipped, can not be canceled, and
payment can not be refunded. Due to excessive losses in the mail, we can
not insure package bees by priority mail beyond zone 5. Shipment of
packages beyond Zone 5 are at the customers risk and we will not be
responsible for losses in the mail. Should queens or packages arrive
dead, the post office is responsible for refunding your money. Starting
in 2016 and continuing through 2022, all queen orders will be shipped by U.S. Post Office Priority
Express. The cost is slightly higher but delivery times are shorter. The
revised shipping charges reflect the increased cost.
Payment for orders is due at the time of booking. We accept payment by credit card,
check, money order, or cash. Please
do not sent cash by mail. Pickup orders require at 50% down payment at
least two weeks before the pickup date. Cash is required for pickup or
delivered orders unless payment has be submitted by check or money order
at least two weeks before pickup or delivery. We must receive payment
no more than two weeks after the order is booked unless other
arrangements are made at the time of the order. Should the payment due
not be received within the agreed time period, the new ship date will be
moved to the first date available when the payment is received. The
company reserves the right to cancel orders for non-payment and award
the scheduled ship date to another customer. Refunds for canceled orders
will be sent at the first possible date. Payment for an order signifies
agreement to all terms and conditions here and those agreed to at the
time of the order. Due to statutory requirements of some states, these
terms and policies contained herein are legally binding agreements
between you and Smokey Mountain Bee Farm, Inc. and you should print them for your records.
Terms and conditions may be changed at any time without prior notice.
Revision: Terms and Conditions added
Revision: PayPal payment method added, pickup
order payment method modified
Revision: Priority Express shipment of queen orders
Revision: Clarification of amount due at time of order for pickup orders.
Revision: Addition of credit cards as method of payment.